FAQ

Did you know that we are able to provide some of the best online prices for most audio visual products because we do not operate out of a store like other bigger retailers you might know?   There are hundred’s of new consumer electronic products that get released every 3 months however in comparison we only have a small web team. For this reason we only pick the most popular products in our professional opinion.   If there is an item you can’t find, chances are we can still supply it for you. Simply get in contact with us and we can send you a private quotation.

Shipping

Because of the thousands of configurable products in the consumer industry, we have chosen to use a Flat Shipping Rate for our selected products. These rates are: $125 for Large items such as TV’s $50 for Medium items such as Speakers $25 for Small items like CCTV Camera’s If you have any shipping concerns or special requests please get in touch with our support team.

How do I hide all the cables behind my TV?

As your home theater system grows so does the necessity for more cables. Unfortunately there will always be the need for cabling even with advancements in wireless technology however, there is the ability to hide most if not all of the visible cables you can see behind your TV. Wall mounting a TV on a wall with a cavity allows us to hide power cables, HDMI cables, Antenna cables, etc… When there is no cavity available we can use a cable tunnel or ducting that can be painted over to suit your décor. When placing speakers around the house in most cases there will be access through the ceiling in which the speaker cable can be run, mounting the speakers on the wall or in the ceiling where no cable can be seen.

I have too many remotes, can I have just one?

In today’s world of home entertainment, many home users find that they have accumulated many different remotes for each device they have: A TV remote, a DVD remote, a Foxtel remote, an Amplifier remote, etc… You then have to work out how to operate your home theater using more than one remote control. Fortunately, there are multiple solutions that will suit any situation. Cheap universal remotes can replace a simple TV set up, and they can be easily programmed without the use of software. For more advanced home theater applications you can program iPads, iPhones and Android devices to control just about everything in your home. Ask us how.

Why does my TV picture break up?

If your Digital TV picture is breaking up (commonly known as pixilation), it can be a symptom of your antenna signal strength and/or quality not being adequate enough to receive Digital TV. In most cases this can be easily rectified using the latest digital antennas, masthead amplifiers or boosters. If your antenna reception STRENGTH is too weak, it may be caused by the antenna height being too low, the location of the antenna or property, obstructions such as buildings or mountains, or simply the age of the antenna. A roof survey using a Log Periodic antenna will determine the highest antenna signal strength available. If your antenna signal QUALITY is poor, this may be caused by electrical interference from turning on a light switch, dense foliage surrounding your home, or corroded antenna parts. To combat this we use RG6 quad shield cable and f-type connections, and follow procedures that adhere to the DIGITAL ANTENNA ENDORSEMENT SCHEME

How to secure my large TV?

The amount of injuries to children due to TVs being knocked over is on the rise. There are a few options available to prevent this type of accident. One way is to screw a safety strap from the back of the TV to the existing cabinet. If this is a glass unit, then we would suggest screwing into a stud in the wall. The most common solution is wall mounting your TV. This will secure your LCD or Plasma to the wall out of reach of the children’s hands. The other advantage of wall mounting is cable concealment. Depending on the material of your wall, there is usually a cavity where we can hide all connecting cables. This will prevent tampering, cables being disconnected and it makes your setup a lot neater and tidy.

How do I get surround sound?

With TVs getting more slim and streamlined the unfortunate trade-off is sound. There is really no place to put quality speakers inside a flat panel TV. Hence, the need for a surround sound speaker system. The main goal here is to create a movie theatre experience in your home. There are many types of speakers available. The most popular and cheap speaker is the “all-in-one” home theater system which the four major brands in Australia, Panasonic, Sony, L.G and Samsung. All provide everything in the box such as a speaker wire, speakers and a subwoofer for bass. The DVD or Blu-ray player is built in and includes a FM radio. For better quality sound we suggest using an AV receiver where you buy all your speakers and components separately, this way you have more control over what speakers you can choose to tailor them to your room. This also allows greater functionality if you want to add more than one device to your system such as Apple TV, TiVo, hard drives and iPods.

What is a Smart TV?

A Smart TV is any TV that has the capability to connect to the internet and browse online content using apps. For nearly 10 years now TV’s that connect to the internet have been called Smart TV’s. However, the first model Smart TV’s had only a few apps and limited to the manufacturer’s capability to develop them. Nowaday’s, Smart TV’s have the ability to download hundreds of apps, view streaming services such as Netflix and Stan, and have Apple TV and YouTube built into their software. Smart TV’s also have the capability to connect to other Smart devices such as your mobile phone.

Which home theatre is best?

The home theatre industry has evolved over the last decade and during these times many brands have come and gone. Some have been better than others and the price range can vary quite dramatically. Generally speaking, most large high-volume retail stores sell low-cost to mid-range home theatres, and there is truth to the saying ‘you get what you pay for’. Specialist home theatre stores will cater to the mid to high-end home theatre products and come with more professional advice. Rather than choose according to brands, we recommend you discover what your home theatre space can accommodate. Read more https://www.installexpress.com.au/home-theatre-ideas/

Which video conferencing is the best?

The demand for Video Conferencing in 2020 has boomed. There are many choices for personal use all the way up to professional solutions for SME and large corporations. Generally speaking, free video conferencing software is limited only to personal use. However, for small to medium enterprise and corporate businesses that need a video conferencing solution, we have provided the following guideline. https://www.installexpress.com.au/video-conferencing-top-5-solutions-for-businesses/

How can video conferencing help in education?

Education systems that use video conferencing is not a new phenomenon. Although video conferencing for education became commonplace in 2020, many remote schools throughout Australia have been doing this for years. The next evolution in video conferencing which is unfolding right now is the combination of interactive whiteboards (smartboards) with remote video conferencing. This will be a great advancement in remote education software and hardware. See https://www.installexpress.com.au/smartboards-for-education/

What is Home Automation?

Home Automation is the process where all your electronic appliances in the home are connected together and controlled through a central processor. In the past, to achieve home automation all your appliances needed to be wired together and connected to a central brain (a small processing computer). Then, a home automation specialist would program automatic sequences to happen that make your life easier. Nowadays, there has been great advancement in wireless technology and almost anyone can achieve some degree of home automation. Especially with the integration through Google Home, Amazon Alexa and Apple Home Kit. See more https://www.installexpress.com.au/smart-home-products/

What Home Automation System is the best?

To determine which home automation system is the best, first, you need to assess what level of home automation your wish to achieve and also the reliability of the automation programming. Google Home, Amazon Alexa and Apple Home Kit all have home automation capabilities through third party products in the Vera Home Automation range. These wireless solutions, as well as the Fibaro range, can have small bugs from time to time as software needs to be updated and external interferences occur. If you can live with these imperfections this is an affordable way to achieve home automation. Second to this, the developers from RTi Technology, and Control4 have now cornered the high-end home automation market. These require specialised installers and programmers and the infrastructure is more costly as the professionals prefer to hardwire connections for guaranteed reliability. See https://www.installexpress.com.au/smart-home-design-10-simple-steps/

How Home Automation Works?

Home automation works by having a central processor (a small brain that acts as a computer) that co-ordinates functions of your everyday home appliances. Generally speaking, devices such as TV’s, lights, speaker systems, heating and cooling, locks and security are among the common household devices that are automated. By connecting all of these devices to the central processor, either wirelessly or through a hardwired connection. A home automation professional will program a set of rules that make a sequence of actions happen all at once with one touch of a button or voice command, sometimes even automatically. Hence the term home automation